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Outsourcing Information Technology
         

Outsourcing IT
What's the Hot New Outsourcing Location for High Tech? The United States!
A 2009 BDO Seidman study of American chief financial officers in the high-tech industry predicted there will be a decline in offshoring in 2009. The new hot location: the United States. Read why. (2009)

Unified Communications: Cost-Effective and Convenient
Until recently, communication has been one of the most frustrating aspects of work. Now there's an easy way to find a manager: go to your computer and right click on the colleague's name. This is possible through the use of unified communications (UC), which increases productivity and eliminates the need to invest in multiple infrastructures. (2009)

Ernst & Young Uses Avatars to Test the Use of Virtual Worlds as a Way to Enhance Training for New Auditors
New members of an auditing team faced their first audit: testing the accuracy of year-end physical inventory counts at a cookie manufacturer. They made their way around raw cookie dough and chocolate chips stacked on large shelves 60 feet in the air. But the factory was in Second Life, a virtual world Web site; it is part of a new learning offering from ACS. (2009)

How to Successfully Manage Multiple IT Suppliers: An Insurance Conglomerate Figures it Out and Enjoys a 20 Percent ROI
Outsourcing to two different suppliers is tricky but doable. But cutting your IT into six different pieces? Sounds like a guarantee for a migraine -- but not for the Alliance Group. It has written an outsourcing policy that insures great benefits, including a return on investment of 20 percent. (2009)

Sudip Banerjee, Larsen & Toubro Infotech Ltd
Sudip Banerjee is the CEO of L&T Infotech, which NASSCOM rated as one of the 10 top software and services exporters. Banerjee was a member of the founding team at Wipro. He reminisces about the early days, explains why he still believes India is the number-one offshore location today, and shares what he learned from the life of India’s past president. (2009)

How Outsourcing Helped John Wiley's IT Department Keep the Business Going During an Acquisition
Three years ago book publisher John Wiley & Sons was about to purchase Blackwell Publishers. The acquisition created a challenging situation for Wiley’s IT department: it had to keep its other businesses going before, during, and after the acquisition. But the publisher didn’t want to grow its internal IT staff. Offshoring was the answer. (2008)

Upcoming Changes in IT Infrastructure Outsourcing
The industry is now beginning to approach infrastructure from a stronger process orientation. This will dynamically alter the value proposition, offerings, pricing, and other aspects of infrastructure management. It is also causing infrastructure process reengineering. Here are the insights you need for outsourcing infrastructure over the next few years. (2008)

 

Outsourcing Research and Whitepapers

Achieve Lowest Total Cost of Ownership with a Unified Global Delivery Model - Learn how you can find and maintain a competitive advantage beyond price by automating document-intensive business processes - such as invoice processing and procurement operations - on behalf of clients with demanding SLAs. - April 2009

The Software Testing Edge: Innovative New Tool Suite Enhances Productivity - The tools available to help manage the six phases of the software testing process do not meet all the challenges. They are aimed at test execution and don't eliminate subjectivity, so errors occur in testing. They also are not applied toward optimzing the ... - November 2008

Application Outsourcing: Leveraging Its Intrinsic Benefits - In tumultuous economic times, one thing is certain, IT will have to do more, with less. Download this IDC white paper to learn how you can drive more business benefits while lowering IT costs. - November 2008

Seven IT Strategies to Help Survive the Downturn - CompuCom offers strategic IT advice in their white paper geared at helping companies weather the current economic slowdown. - November 2008

How Organizations can Elevate Business Performance through Advanced Document Process Management - 90% of executives surveyed agree that managing documents throughout their lifecycle improves business performance, yet only 12% say they are effective at it. Download the survey report today and improve business performance. - September 2008

Industrialize Your Applications Delivery to Achieve High Performance - For CIOs intent on using IT to enable high performance for their organizations, industrializing the way they deliver applications to the business can achieve savings and business results--beyond those associated with low-cost labor through offshoring. This... - September 2008

 


After we signed our outsourcing contract, the first thing we encountered that needed changing was:
pricing model
better description of process scope
unanticipated big change in buyer's business volume
SLAs

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