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Closed-loop Marketing Solution Now Integrates with SaaS Model for Greater Benefits for Pharmaceutical Companies: Pharmaceutical sales reps must now be much more efficient at displaying marketing information and retrieving data relevant to a particular physician because they are allowed less time with physicians. Now there's a cutting-edge closed-loop marketing mobile solution that runs untethered from networks, is available in an SaaS model, and ensures it delivers the content most relevant to a particular physician. (2008)

Sabre Tests Strategic Offshoring with NIIT Technologies, Then Opens Captives Around the Globe
In 2001, Sabre Holdings evaluated options to reduce its sales and distribution costs. But the company also wanted to minimize the risk of having all its IT knowledge in one region. Its first offshoring relationship was with NIIT. That has been so successful Sabre has since opened its own captive centers in Poland, India, Argentina, and Uruguay. This story relates the benefits of this model. (2008)

Salt Lake City Airport's Gift Shops Cut Theft, Improve Inventory Control Thanks to Hosted Solution
Travelers flying in and out of Salt Lake City International Airport love to buy Utah T-shirts. Before switching to a hosted retail software solution, the Air Terminal Gifts stores frequently ran out of stock, thereby losing sales. Today the warehouse delivers stock to stores running low before they run out. Hosting also eliminated both the corporate and store servers. (2008)

How Service Management Software Solutions Enhance Outsourcing Relationships
Currently, a growing number of enterprises expect service providers to use service management tools, especially those aligned to ITIL v3 best practices in managing services as a business. This article discusses the trends around uses and benefits of such tools, their differences in value and approach, and how the tools enhance even the soft relationship skills in an outsourcing arrangement. (2008)

Start-up Outsources to China 'For the Best Brains' to Implement ITO 2.0
ITO 1.0 was largely a move to low-cost-labor countries. Cheap labor was the central tenet, says Timothy Chou of Openwater Networks. He maintains ITO 2.0 is not about sending work to the cheapest supplier; instead, it's about moving the work to where the best brains are. That's why his company selected Augmentum to write its software. (2008)

Clear-Cut Choice for Comprehensive Back-Office and ITO Solutions in the Mid-market: BPOMS, a service provider for mid-market companies, offers tier-one services with a willingness to customize the solution and provide on-demand pricing options. (2008)

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Process Improvements Without the Pain - Find out how Marriott Hotels, Ltd. was able to accomplish HR and IT transformation via BPO and ITO. - June 2008

Guidebook - Evaluating the Business Impact of Oracle On Demand - A hosted application management solution can lower your TCO from 30-80% and increase your ROI. Consider the factors outlined in this paper when deciding on your deployment strategy. - April 2008

Leveraging Information Technology Infrastructure Library (ITIL^®) Best Practices to Attain Organizational Maturity - In order to be competitive today, companies must actively listen to their customers and innovate quickly in response to new challenges, customer needs, and business opportunities. This paper discusses how to achieve a higher level of organizational maturit... - March 2008

Total Cost of Ownership: Analysis of a Global Service Desk - Do you know what it really costs to operate your Service Desk? If your organization has not addressed Total Cost of Ownership, you are probably experiencing out-of-control cost increases and reduced service quality for end-user support. To best illustrat... - March 2008

Undertaking Data-Protection Initiatives in Enterprise Systems - Preventing data-protection breaches is not only a mission-critical process but also becoming a competitive differentiator and source of value. This paper discusses the challenges and best practices in undertaking data-protection initiatives as well as reco... - February 2008

Impact of Web 2.0 on Outsourcing - Adoption of Web 2.0 principles and practices will have a snowballing effect on partnering relationships, such as outsourcing. The move toward greater facilitation of collaboration and the increasing globalization of delivery of services will bring about si... - February 2008

Demystifying IT and Business Alignment through Tightly Integrated Process and Tools Model - Download this presentation from HCL and Everest Research Institute. - January 2008

Best Practices: Integrating a Multishore Strategy into your Global IT Organization - Strategic insights you need today to make your global operations successful. - November 2007

Intel's Second-Generation vPro Platform: A Steroid Shot for Desktop Outsourcing? - On August 26, 2007 Intel^® announced the second generation of its new microprocessor platform: vPro™. The majority of reviews and media attention focused on the security features of the new platform. However, there is another implication of... - October 2007

2008 Market Predictions: FAO, Global Sourcing, HRO, ITO, and PO Markets - This document contains Everest Research Institute's 2008 predictions for key outsourcing and offshoring markets. The report includes the following markets: Finance & Accounting Outsourcing (FAO), Global Sourcing (GS), Human Resources Outsourcing (HRO), Inf... - October 2007

Modern Industrialization: Re-defining IT infrastructure to achieve high performance - Where is IT in executive committee strategy discussions today? Is the conversation about total cost of ownership and data center uptimes, or is the focus on how well IT is enabling strategic business expansions, expediting new product rollouts, rapidly int... - October 2007

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